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SHIPPING, RETURN & CANCELLATION

Shipping & payment terms

payment and shipping

The following conditions apply:

Delivery takes place in Germany (Germany) and the following countries:
Belgium, Denmark, France, Great Britain, Italy, Luxembourg, Netherlands, Austria, Poland, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary.

Shipping costs (including VAT)

Domestic deliveries (Germany):
 

We calculate the shipping costs for all products according to the shipping weight:

 

  • Orders from 0 to 5 kg = € 6.90

  • Orders over 5 kg to 10 kg = € 7.90

  • Orders over 10 to 20 kg = € 9.90

  • Orders over 20 kg = € 12.90


Deliveries abroad:

We calculate the shipping costs abroad according to the shipping weight:

Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic:

  • up to 3 kg = € 16.90

  • over 3 kg to 5 kg = 19.90 €

  • over 5 kg to 10 kg = € 24.90

  • over 10 kg to 20 kg = € 29.90

  • over 20 kg = 45.90 €


Great Britain, Italy, Portugal, Sweden, Slovakia, Slovenia, Spain, Hungary:

  • up to 3 kg = € 17.90

  • over 3 kg to 5 kg = € 20.90

  • over 5 kg to 10 kg = € 25.90

  • over 10 kg to 20 kg = € 33.90

  • over 20 kg = € 46.90


Switzerland:

  • up to 3 kg = € 24.90

  • over 3 kg to 5 kg = € 29.90

  • over 5 kg to 10 kg = € 36.90

  • over 10 kg to 20 kg = € 49.90

  • over 20 kg = € 69.90


* The minimum order value for deliveries to Switzerland is 100.00 euros due to the increased effort.

Delivery times

Unless otherwise specified in the respective offer, the goods are delivered domestically (Germany) within 3 - 5 days, in the case of foreign deliveries within 3 - 7 days after the conclusion of the contract (if advance payment has been agreed after the time of your payment instruction).
Please note that there will be no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

If you pick up the goods yourself, we will inform you by email about the availability of the goods and the pick-up options. In this case, no shipping costs will be charged.

Accepted payment options

-
  Cash on pickup
-
  Prepayment by bank transfer
-
  Payment by PayPal 
-
  Payment by PayPal (credit card, direct debit, invoice if applicable)


If you have any questions, you will find our contact details in the imprint.

Returns / exchanges

Of course, you can return goods to him within the framework of the applicable right of withdrawal.  
 

Please note that a return is always independent of a new order. If you want to "exchange" an article for a different size or color, you need two things: return and reorder. The return costs are to be borne by the buyer.

Right of withdrawal

Right of Withdrawal 
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)

Right of withdrawal

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day  

  • on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;

 

  • on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;


In order to exercise your right of withdrawal, you must send a clear declaration (e.g. by mail sent letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

  • for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

  • for the delivery of goods that can spoil quickly or whose use-by date would quickly be exceeded;

  • for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

  • for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.


The right of withdrawal expires prematurely in the case of contracts

  • for the delivery of sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

  • for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature;

  • for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.



Sample withdrawal form:

(If you want to cancel the contract, please fill out this form and send it back.)

  • To Die Messers GmbH, Altendorfer Str. 44, 45127 Essen, email address: info@die-messers.com:
     

  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
     

  • Ordered on (*) / received on (*)
     

  • Name of the consumer (s)

  • Address of the consumer (s)

  • Signature of the consumer (s) (only when notified on paper)

  • date


(*) Delete where inapplicable.

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